Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, delivery address, and payment information when you make a purchase or create an account.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send promotional communications (with your consent)
- Improve our website and services
- Prevent fraud and ensure security
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Delivery services to fulfill your orders
- Payment processors to process transactions
- Service providers who assist in our operations
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and personal data
- Opt-out of marketing communications
6. Cookies
We use cookies and similar technologies. Some are required for the site to work at all; the rest are set only after you agree to them in the cookie banner. You can change or withdraw your choice at any time through the Cookie settings link in the site footer.
Strictly necessary — always active
These make the site function. They cannot be switched off, because without them ordering, logging in and form submission stop working.
- Session cookie — keeps your cart, your logged-in state and your language between pages.
- XSRF-TOKEN — protects forms against cross-site request forgery.
- cookie_consent — remembers the choice you made in this banner, stored for 12 months.
- display_currency — the currency you selected.
- shared_fav_id — created only when you use "share my favourites", stored for 30 days.
- referral_code — set when you arrive through a referral link, so the referral is credited.
Analytics — only with your consent
Help us understand how the site is used, so we can improve it. We do not use them to identify you personally.
- Google Analytics 4 (
_ga,_gid) — visit statistics, pages viewed, search terms. - Google Tag Manager — delivers the tags listed here.
Until you consent, Google Consent Mode keeps these in a restricted state: no identifiers are stored and no cookies are written.
Marketing — only with your consent
- utm_source, utm_medium, utm_campaign, utm_term, utm_content — record which advertising campaign brought you here, stored for up to 30 days.
- Meta Pixel (
_fbp,fr) — measures advertising effectiveness and builds audiences. The Pixel script is not loaded at all until you consent.
Third parties
When the corresponding category is enabled, data may be received by: Google LLC (Analytics, Tag Manager, reCAPTCHA), Meta Platforms (Pixel). Embedded videos load from youtube-nocookie.com and set nothing until you press play. reCAPTCHA runs only on pages with forms and serves fraud prevention.
Managing cookies
Use the Cookie settings link in the footer to review or withdraw your choice. You can also delete cookies in your browser settings — note that removing the necessary ones will empty your cart and log you out.
7. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Contact Us
If you have questions about this Privacy Policy, please contact our customer support.